Frequently Asked Questions

Welcome to Pineapple Bay Resort! Below are answers to some of the most commonly asked questions to help make your stay with us more comfortable and enjoyable.

  • Rates are not inclusive of Beverages, Excursions, and Transport .
  • All rates are per room and per night, inclusive Full Board, all applicable taxes, bed night and community fees.

Pineapple Bay Resort is located on Bulago Island, Lake Victoria, in Uganda. It’s a beautiful and serene location perfect for both relaxation and corporate retreats.

  • Pineapple Bay Resort is locate at Bulago Island,a 500acre island and the most desirable location in Kampala – Uganda.

We offer a variety of accommodations to suit your needs, including:

  • Family Cottages
  • Executive VIP Cottages
  • Executive Rooftop Suites
  • Lake View Singles
    Each room is designed for maximum comfort with breathtaking views of the surrounding rain forest and Lake Victoria.

Yes, we offer full-board dining for our guests, which includes breakfast, lunch, and dinner. Our cuisine features both local and international dishes made with the freshest ingredients.

Pineapple Bay Resort offers a wide range of amenities including:

  • Swimming Pool
  • Fibre Internet
  • Room Service
  • Free Parking Space
  • Breakfast
  • Golf Cart for Easy Navigation Around the Resort
  • Pick-up & Drop-off Service
  • Meeting Rooms/Board Rooms with lake views for corporate events

Yes, Pineapple Bay Resort is an ideal location for both business and leisure. We have a fully equipped meeting room/board room with a stunning lake view, making it the perfect environment for corporate meetings, conferences, or events.

We offer several activities to make your stay even more enjoyable:

  • Chimpanzee Sanctuary Tour
  • Swimming in the Pool
  • Golf Cart Tours of the Island
  • Nature Walks through the Rainforest
  • Relaxing at the Clubhouse

Please contact the front desk for more details and to book activities in advance.

Yes, we provide free high-speed fibre internet throughout the resort to ensure you stay connected during your visit.

Absolutely! Pineapple Bay Resort is perfect for families looking to relax and explore. We offer spacious family cottages, child-friendly activities, and a tranquil environment that children will enjoy.

Yes, Pineapple Bay Resort can host weddings and other special events. Our scenic location by the lake, combined with our dedicated event planning team, makes us a popular choice for couples looking to tie the knot in a paradise setting.

Yes, we offer both All-Inclusive and Exclusive packages that cater to different types of travelers. For special deals and promotions, please visit our website or contact us directly at reservation@pineapplebayresort.com.

You can easily book a room directly on our website by clicking on the “Book Now” button. Alternatively, you can call us at +256 772 621726 or email us at reservation@pineapplebayresort.com to make a reservation.

  • Cancellations received 7 days or less prior to arrival 

    • 100% of total reservation cost. No refunds are due for any unused accommodation, services or features .

At the moment, Pineapple Bay Resort does not allow pets. However, we do offer a peaceful and natural environment that will delight nature lovers.

Yes, we offer a selection of local crafts and souvenirs for you to take home as a reminder of your stay at Pineapple Bay Resort.

Yes, we aim to make our resort accessible for all guests. Please contact us ahead of time to discuss any special requirements so that we can ensure your comfort and ease during your stay.

Reservations made 30 days or more prior to arrival 

  •  Deposit: 30 % of total reservation cost within 7 days of confirmation (non-refundable) • Balance: full balance due 7 days prior to arrival.
  • Third bed rate for children 0-2 years no charge, 3-12 years $50, extra person $100.
  • For any birthday or anniversary cakes, will be extra charge of $25
  • For birthday or anniversary cakes, will be extra charge of $25.
  • Boat Transfers 200$ per boat round trip max 6pax (2 small boats)
  • Boat transfer 600$ per boat round trip max 15pax (1 executive boat)
  • All rates are subject to increase without notice due to factors such as Government levies, taxes and fuel increases.
For more information or assistance, don’t hesitate to reach out to our friendly team at Pineapple Bay Resort. We look forward to welcoming you to our island paradise!

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